If you are running an online retail business out of your home, your customers will not know how large or small of a company you are. As a one-person operation, one of the problems you have is answering your phone. If you are dependent upon an answering machine, it is going to reflect poorly on you to your customers, vendors, and other businesses you interact with. The solution to this issue is a phone answering service. The following are a few reasons you need to strongly consider using this type of service for your online retail business.
You Don't Have to Hire an Employee
The expense and management of having just one employee can take away your time from operating your business. Not only is it expensive to have someone working for you, but the time needed to teach and work with an employee takes away from the work you do to make money. Subcontracting this work to an answering service makes more sense. If you are unsure about the comparative costs, simply calculate what it would cost to hire an employee and then get a quote for this same work from an answering service.
Your Calls Are Answered 24/7
This is a huge benefit to an online retail business. Just as your website can take orders 24 hours a day, seven days a week, your phone can be answered at any time. This is important because your customers are likely to be all over the world, but even if you don't have customers all over the world yet, in order to expand your sales to these markets you will need to have someone answer your telephone 24/7. In addition, you are likely to have vendors and suppliers that may need to call you at a time when you are sleeping. This is a great advantage to having a telephone answering service.
Your Business Will Operate With a Higher Degree of Professionalism
There are companies and even customers that may hesitate to order or work with a company that is a one-person operation. But when you have an answering service, you will present yourself and your business professionally. Also, you will be able to take and answer your messages when you are able to speak in privacy and with little background noise. This is especially important if you are often outdoors or in a noisy environment.
Between saving time and money by avoiding hiring people, having your calls answered at any time of the day or week, and giving your one-person operation the professional appearance that you need to succeed, an answering service can be a worth-while investment for you.
If you are interested in learning more about how an answering service can benefit you, click here to find out more.